Cancellation and refund policy

This policy applies to paid QuantInsta plans.

How plans are billed

Paid plans are prepaid for one billing period at a time (for example, one month) and do not renew automatically. You are never charged again unless you choose to buy another period.

Cancellation

Because plans do not auto-renew, there is nothing to cancel to stop future charges. If you no longer want the paid plan, simply don't buy another period. Your plan stays active until the end of the period you paid for, then your account moves to the Free plan.

You can also ask us to close your account at any time by emailing mail@quantinsta.com.

Refunds

• No partial refunds. We do not refund the unused part of a billing period that has started.
• Duplicate or failed payments. If you were charged twice for the same period, or charged but the plan was not activated, we refund the extra or failed charge in full.
• Service failure. If a paid feature was unavailable for a substantial part of your period because of a fault on our side, contact us and we will refund or extend the period proportionately.

How to request a refund

Email mail@quantinsta.com within 7 days of the payment with your registered email or mobile number and the Razorpay payment ID from your receipt. We reply within 3 working days.

Refund method and timing

Approved refunds are made to the original payment method through Razorpay. Refunds are initiated within 5 to 7 working days of approval; your bank or card issuer may take a further 5 to 10 working days to credit the amount.

Contact

QuantInsta, 17B, Tower B3, Spaze I Tech Park, Sector 49, Gurgaon, Haryana 122018, India. Email: mail@quantinsta.com. Phone: +91 95400 41917.