Troubleshooting

I didn't receive the WhatsApp code

• Check the number includes the country code (for example +91).
• Make sure WhatsApp is installed and active on that number.
• Wait a minute and request a new code. Codes expire after a short time.

Angel One won't connect

• Check the Client Code and Broker Password by signing in to Angel One directly.
• TOTP codes change every 30 seconds - enter a fresh one and connect straight away.
• Check your phone's clock is set automatically; a wrong clock produces wrong TOTP codes.
• If Login Automation stopped working, re-enter the TOTP Secret and select Reconnect.

My strategy statement isn't valid

• Every statement needs both a BUY WHEN and a SELL WHEN condition.
• Check brackets are balanced and indicator parameters are numbers, for example RSI(14).
• Earlier-value references take a whole number: EMA(13)[1], not EMA(13)[1.5].

My backtest has no trades

• The condition may never be true on that instrument and timeframe. Try a longer date range.
• Intraday strategies such as opening range breakout need intraday candles - they don't work on daily data.
• Strategies that compare against an index need a benchmark selected.

I can't start another strategy or backtest

You've reached a plan limit. Settings → Plan shows your limits; stop a running strategy, wait for the daily backtest allowance to reset, or upgrade.

I paid but my plan didn't change

Refresh the page after a minute. If it still shows the old plan, email us with your registered email or mobile number and the Razorpay payment ID - see the shipping and delivery policy.

Still stuck?

Contact support with what you were doing, what you expected, and any message you saw.